SHIPPING
We offer free standard shipping on all orders. Orders placed before 1:00 PM IST on weekdays typically ship the same day. Orders placed after 1:00 PM IST or on weekends will typically ship the next business day. Standard shipping typically takes 3-5 business days to arrive.
- You will receive a shipping confirmation email with tracking information once your order has shipped.
- We will also send you updates regarding your shipping status via email and text message
HOW TO RETURN OR EXCHANGE
You can return or exchange the order within 4 days of delivery of the product, to return / exchange please mail us at info.lyroo@gmail.com or Whatsapp us on +91 9825842068.
Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome exchanges on the following terms -
- If a wrong product has been received
- If wrong colour or size has been received
- If you identify a manufacturing defect on the received product
- If the product is received in a damaged condition
If the product doesn’t fit into your desired expectation we will be refunding you the amount of the bought product after taking out the partial cost of freight based on invoice value as follows –
- 5% of total order value will be deducted.
NOTE
- Items must be unused and in the same condition that you received them.
- It must also be in the original packaging.
HOW TO CANCEL ORDER
You can send a cancel request on info.lyroo@gmail.com or Whatsapp us on +91 9825842068, the order can only be cancelled if it is not shipped.
HOW TO GET A REFUND
All refunds will be processed within 3-4 days of receiving the merchandise back at our warehouse.
Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer (Please provide your account details for the same ) Please allow 3-4 days for the amount to reflect in your bank-statements.
